Frequently Asked Questions

Here is the step by step guide on how you can place an order.

Step 1: Browse the website to find the desired dress.
Step 2: Select the dress, choose the size, and click on the “ADD TO CART” button on the page.
Step 3: Review the items in your shopping bag by clicking on the “SHOPPING CART” icon at the
top right of the page.
Step 4: Add or remove any items in the cart before checking out.
Step 5: Click on “Checkout” to proceed to the shipping and payment screen.
Step 6: Enter the shipping and payment details to complete the order placement.

You can refer to our return/exchange and cancellation policy here:

Domestic Delivery – UAE
• Estimated Delivery Time: 6 to 8 working days
• All orders within the UAE are processed and dispatched promptly.
• Delivery timelines may be extended slightly during sale periods or special events due to increased order volume.

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International Delivery
• Estimated Delivery Time: 11 to 15 working days (post-dispatch)
• Actual delivery time may vary based on the destination and customs processing in the receiving country.
• Our team ensures all international parcels are carefully packaged and tracked for secure delivery.

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Order Processing
• Orders are typically processed within 1–3 working days before dispatch.
• Once shipped, you will receive a tracking number to monitor your delivery status.

The website makes every effort to ensure that the colors displayed are accurate. However, due
to variations in images and screen displays, the colors may appear differently.

To order a customized formal or bridal dress, you can reach out to the design team by booking
an appointment on +971568006510

To track your order or for any inquiries, you can reach out at “bilaljaved.info@gmail.com” or
you can give us a call at +971568006510.